Scriptika Solutions ("Gainz360", "we", "us", or "our") respects your privacy and is committed to protecting the personal data of restaurant owners, staff users, and restaurant guests who interact with the Gainz360 Multi-Tenant Restaurant ERP system.
1. Information We Collect
We collect information necessary to deliver, secure, and improve our restaurant management services:
- Tenant & Account Information: Name, business email address, contact phone number (+91 8422996646), restaurant brand name, branch addresses, GSTIN/FSSAI licensing data, and authentication credentials.
- Operational Data: Orders, menu items, table reservations, inventory stock transfers, staff shift attendance logs, and transaction invoices.
- Customer Order Information: Guest name, phone number, and delivery address submitted during table QR or online ordering.
- Technical Data: IP addresses, browser fingerprint, device logs, and Sanctum API access tokens.
2. How We Use Information
Your data is processed strictly for legitimate operational purposes:
- Processing dining orders, KOT kitchen streaming, and issuing GST-compliant tax invoices.
- Sending transactional order confirmation alerts via SMS, WhatsApp, and Email.
- Managing tenant subscriptions, payment gateway processing (via PhonePe & Razorpay), and fraud detection.
- Enforcing strict tenant isolation so data belonging to one restaurant admin is never accessible by another.
3. Data Protection & Security Standards
We employ bank-grade security measures to safeguard your information:
- Encryption: All data in transit is encrypted using TLS 1.3/SSL. Database fields containing passwords and API keys are hashed with Bcrypt or AES-256 encrypted.
- Tenant Isolation: Database queries enforce mandatory
admin_idscoping at the query layer. - Automated Backups: Daily encrypted database snapshots are maintained with automated RPO recovery.
4. Data Retention & User Rights
Under the DPDP Act 2023 and global data protection regulations, you have the right to inspect, correct, export, or request deletion of your personal data. We retain operational data for the duration of your subscription plus statutory tax compliance periods (7 years under Indian tax laws).
5. Contact Our Privacy Officer
For privacy inquiries, data protection requests, or grievance redressal, contact us at:
Data Privacy Officer: Scriptika Solutions
Email: info@gainz360.com
Phone: +91 8422996646